Personal Banking
Your personalized banking solution.
Savings Account
NOVA Classic
Savings Account
Current Account
Domiciliary Account
NOVA
Grow Box
NOVA
Kiddikash Account
NOVA SME Plus Account
Cards
Get a NOVA card for easy transactions.
Nova Verve Card
Access funds instantly with the NOVA Verve Card, accepted at ATMs, POS, and online. Pay conveniently at Verve/Interswitch merchants.
Mobile Banking
Your bank in your palm.
Use your phone’s camera to scan and download the NOVA Mobile Banking app. Available on iOS and Android
Manage all your accounts, cards, bills and more from a single dashboard.
- Instant Self-Registration
- Image & Phrase security feature
- Pay your tax on Internet Banking
- Multiple payments on the screen
- My Transaction Diary
- Create Payment Template
- Cyber Receipt
- Security
Step 1:
Fill in your details
Provide your email and phone number and verify your phone number with an OTP.
Step 2
Get verified
Select username & password. Provide your BVN and KYC details and start face & ID verification. Provide your name and set up a PIN for managing your account.
Step 3:
Fund your account
Top up to start making transfers.
Step 4:
You're done!
USSD Banking
Do Simple Transactions without Interruptions
Activate USSD Banking
Step 1
Dail *682# to begin
Step 2
Reply 1 to "Proceed
Step 3
Reply 1 - Have an Account
Step 4
Reply 1 to register without card
Step 5
Enter your digital channel transaction PIN
Step 6
Create your 4 digit USSD transaction PIN
Step 7
Dail *682# to enjoy easy banking.
Enjoy easy offline banking. Transfer funds, top-up airtime and data, check your balance, reset your PIN, and block and unblock your account without an internet connection.
- Fast data free Transfers
- Buy Airtime and Data
- Check Balance
- Pay Bills
- Get mini account statement
- Setup PIN
Open An Account In 2mins
Step 1
Dial 682# on your mobile phone.
Step 2
Select 1 - Proceed to accept the USSD banking terms.
Step 3
Select 2 - New to NOVA.
Step 4
Accept the privacy policy by selecting 1 - Proceed.
Step 5
Choose how you'd like to register: 1- BVN or 2- NIN
Step 6
Enter your NIN or BVN when prompted.
Congratulations! Your NOVA Bank account has been successfully created.
Online Banking
Flexible Banking, Anywhere, Anytime
Features
- Image & Phrase security feature
- Multiple payments on the screen
- Create Payment Template
- Transfer Money
- Personalization
- Cyber Receipt
- Security
Frequently Asked Questions
Nova POS
Answers to the most frequently asked questions on the Nova POS.
Yes, merchant can accept cards from cardholders that have Verve, VISA & Master Cards of any bank.
All NOVA Pos terminals are free to merchants. However, merchants have the obligation to keep the device safe from abuse and mishandling.
Prompt settlement is guaranteed. Merchant’s account with NOVA Merchant Bank is promptly credited at T+1 (next working day) for domestic transactions.
Nothing, except, completing a Merchant Application Form.
Yes, a terminal can be customized for various purposes that will suit merchants’ need.
POS service is available to both new and existing customers. POS Merchant account will be opened to new customers.
The CBN policy currently does not permit the use of savings accounts for merchant services. Therefore, only current and corporate account holders can request POS Terminals.
Yes, merchants can apply for more than one POS terminal. However, the businesses are required to have several pay points with a minimum turnover of ₦3 million.
Requests made within Lagos will take 3 working days while requests made outside Lagos will take 5-7 working days.
For faulty POS terminals, please contact your relationship manager and a technician will be dispatched to your location within 24-48hrs for resolution.
Chargeback requests are filed when a cardholder/customer has been debited for an unsuccessful transaction. The customer contacts his bank/card issuer to submit a chargeback request and requests a refund. Successful chargebacks will be refunded. Funds will be sent back to merchant if chargeback is unsuccessful.
All reversals are instant, however if the transaction isn’t reversed within 24hours, the card holder should visit his or her bank to make a complaint.
NOVA Cards - FAQs
Answers to the most frequently asked questions on Nova Cards
- At any NOVA branch
- Email support@novabkng.com or Call 09136666680
- Contact your Relationship Manager
₦1,000 + ₦75 VAT
Visit any bank’s ATM with the default PIN you were advised and enter your default PIN, then straight away change your PIN before performing any transaction including balance enquiry.
An SMS was sent to your bank registered phone number as your card was printed for you.
- If you were issued an embossed card, an SMS message should have been sent to you.
Visit your nearest branch or call the contact center (support@novabkng.com /+234 1 280 4000) and request for your default PIN to be re-sent to your bank registered line.
Yes, for a token amount, your NOVA Card can be delivered to any location within Nigeria.
- ₦500 - ₦1,000 for Lagos.
- ₦1,000 - ₦2,000 for Outside Lagos.
The NOVA Verve Card can be used on any POS, ATM and Website that has the Verve Logo.
Yes, you can use your NOVA card to make online payments on any gateway that has the Verve logo including Paystack, Quickteller, Flutterwave etc.
Yes, your NOVA Card works on popular global sites like Netflix, Prime Vide, Spotify, Microsoft, Canva, Google Play Store, Starlink.
- POS: ₦2,000,000 daily
- Web: ₦2,000,000 daily
- ATM: ₦150,000 daily subject to weekly CBN limits.
Request for a PIN reset at your nearest branch on contact the contact center.
- Request for a PIN reset at your nearest branch on contact the contact center.
- For staff, send an email to the Internal control team to treat.
Yes, there is N50 card maintenance fee charged quarterly on savings accounts.
Contact your nearest branch or the contact center and request to be enrolled for online payments.
This means there might be a downtime or service fluctuation at NOVA Bank or its issuer processor Interswitch. If the issue persists, kindly contact your nearest branch or the contact center to complain.
Contact your nearest branch or the contact center (support@novabkng.com /+234 1 280 4000).
NOVA ATM - FAQs
Answers to the most frequently asked questions on Nova ATM
When a NOVA bank’s card is used customers can withdraw up to N150,000 daily.
you can withdraw up to N20,000 (N1,000 notes) and N10,000 (N500 notes). .
There is no charge when a NOVA bank card is used on NOVA bank’s ATM. Other banks card are charged N107.5 for every transaction done on NOVA bank’s ATM.
NOVA bank’s customers can reach out to our contact center (support@novabkng.com /+234 1 280 4000) /walk into any of our bank branch. Other bank’s customers should log a complaint at their bank’s branch / contact center.
NOVA Mobile App - FAQs
Answers to the most frequently asked questions on NOVA Mobile App
You can download the NOVA Phygital app from the Google Play Store for Android devices or the Apple App Store for iOS devices by searching for "NOVA Phygital."
Open the app and select “I already Have A NOVA Account " or “Already have an Account." Follow the prompts to input personal details, verify your identity, and create your account.
Tap on "Forgot Password" on the login screen and follow the instructions to reset your password via email or SMS.
Yes, you can open a bank account directly from the app by selecting “New to NOVA" and providing the necessary information and documents.
Yes, your accounts are automatically linked on your app for easier access.
Yes, the app uses industry-standard encryption, PIN, fingerprint/face authentication, and two-factor authentication for security.
NOVAPro - FAQs
Answers to the most frequently asked questions on NOVAPro
Once you are profiled, your username and password are sent to your mail.
Download the token advised via mail and follow the prompt.
Tap on "Forgot Password" on the login screen and follow the instructions to reset your password. The code is sent to your mail.
You can do vendor, payroll and other payments on the CIB.
Kindly reach out to the bank and your profile will be reactivated.
Yes, the app uses industry-standard encryption, PIN, fingerprint/face authentication, and two-factor authentication for security.
Accounts - FAQs
Answers to the most frequently asked questions on NOVA Accounts
Use "Forgot Password" on the login screen or the "Unlock User" feature in "Security Settings." Contact support if needed.
Your accounts are automatically linked together on the mobile app.
Go to "Account Settings" and select "Upgrade Account," then follow the instructions to complete the upgrade.
Go to "Account Settings" and select "Upgrade Account" to provide additional details and documentation.
For security reasons, account closure must be made through a NOVA Bank branch or by contacting customer service.
